dStuning Terms and Conditions
Returns Terms and Conditions
All returns must include the following:
- Original packaging (manufacturer's box, plastic bags, etc.)
- Valid Return Merchandise Authorization (RMA)
- All accessories (lubricant, stickers, installation instructions)
- Manufacturer documentation (manuals, warranty cards, registration
- The RMA number must not be written on the original manufacturer's
packaging or box. Please write the RMA number on the label used to
return the item or the return shipping box. Items received with any
writing on the original manufacturer's packaging or box will be refused
and returned to you at your cost and without credit approval.
Basic Return Policy
The following policy applies to products still in new condition to be returned for a refund or replacement.
- Unless otherwise stated below, you have 30 days from the date you
receive the product to get a valid RMA from our website and get your
product to a shipper to return back to us. It does not have to be back
in our warehouse within 30 days, but it does have to be in the
possession of the shipper (along with the valid RMA). RMAs must be
valid, unexpired, and issued for the product being returned. Only one
RMA is issued per return. When it expires, you may no longer return your
- Except as provided for defective products (See Returns Policy
Defective Products below), you will be responsible for all shipping
charges for returns sent to our Returns Warehouse.
- There is no restocking fee for defective products (see
Returns Policy for Defective Products below). However, all non-defective products are subject to a 15% restocking fee (except where
prohibited by law) if returned opened or in a non-factory sealed box.
- For orders that qualified for free shipping (orders over $119),
shipping will be deducted from the final refund if the returned items
cause the order to fall below the $119 qualification.
- Upon our acceptance of the merchandise in like new condition in
strict conformance with the basic criteria and basic returns policy, the
purchase price will be credited to the credit card used for the original
purchase (or, if possible, through the original payment method such as
PayPal or Amazon Simple Pay)
- Please allow up to fourteen days from shipment for your return to
arrive at our Returns Warehouse, delivery times vary based on shipper
selected. Your return will be processed within 5-7 business days
(excluding Saturdays, Sundays, and holidays) after receipt of the item.
The following policy applies to defective products still within 30 days of the original delivery date.
- Defective products can be returned in exchange for a replacement of the exact
same product, or at the sole discretion of dStuning.com,
the purchase price will be credited to the credit card used for the
original purchase (or, if possible, through the original payment method
such as PayPal or Amazon Simple Pay). Defective products may only be
returned within 30 days of the date you actually took delivery of the
- Once your return is processed, and is verified to meet the basic
criteria above and to be defective, your replacement order will be sent
to fulfilment. How quickly your replacement product ships after that
depends on product availability.
- For products that we verify to be defective, we will reimburse you
for your return shipping expenses, provided that your defective
return must be shipped via ground shipment only. If you return your
product via a faster, more expensive shipping method, you incur the expenses
yourself and any request for reimbursement will be denied.
Defective Products under Warranty
The following policy applies to defective products past 30 days of the original delivery date though still under warranty.
- Defective products past 30 days of delivery, but still under warranty,
may be returned for an exchange only. The replacement will be the same product
type and brand name as the returned defective product.
- Replacement orders will be sent only after the defective product is received
by our facility and it is confirmed that the Basic Return Criteria was met.
The product will be verified as defective by the manufacturer.
- Customers will not be reimbursed for return shipping costs for products returned
past the 30 days of the original purchase and delivery date. At the discretion of
dStuning.com, customers may be responsible for the cost of shipping
the replacement product.
- Manufacturer warranties only cover the replacement product and will not include refunds for labor costs.
Returns must meet all applicable criteria.
If your returned product does not match all applicable criteria listed
above, it will be rejected by our Returns Warehouse and returned back to you
at your cost. Consequently, your RMA will be nullified, any credit request
will be denied, replacement orders will not be made, and you will be charged
for all shipping to and from our Returns Warehouse that may be incurred by dStuning.com. By requesting an RMA and/or shipping
a return in violation of this policy you hereby agree to accept our
shipment of the return back to you and to the payment of all shipping costs
to and from our Returns Warehouse. Our arrangements with our suppliers and
warehouses allow us no room to make exceptions.